shipping and return information
      
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Customer Service

 

Shipping in Canada:


Orders of $75 or more before tax ship anywhere in Canada for FREE

All other orders are shipped for a flat rate of $10.00

 

Shipping to the USA:

Orders of $75 or more ship to the USA for FREE

All other orders ship for a flat rate of $15.00

NOTE:  this rate does not include any applicable border taxes or duties that may be charged.  Those are the responsibility of the recipient

  

All orders are shipped by Canada Post

We make every effort to process and ship orders from our

facility within 2-3 business days.  Please add this to estimated shipping times
 
Total Delivery Time = Processing Time + Shipping Time
 

Shipping time is provided by Canada Post and we cannot guarantee the accuracy.

If we anticipate a delay in your order you will be notified by email.
  
Returns:

As a valued customer your satisfaction is important to us. If you are not completely satisfied with your product, you can return it to us within 30 days of purchase to get a full refund or exchange (excluding shipping costs).  Refund is issued once product is received and customer is responsible for the return shipping costs.  We will not accept any C.O.D. shipments.

 
To submit a return:
For your return to be processed you must obtain an authorization code by submiting a RMA through your customer account.  Please follow the directions below:
  • Log into your account that you used to make the purchase
  • In the 'track your recent orders' section click on 'view details'
  • Click the 'add new RMA' button
  • Choose the number of items to be returned and the reason
  • Submit the RMA and you will receive an email with instructions on how to proceed